Field IT Support Apprentice

Job Description

JOB DESCRIPTION - Field IT Support Apprentice

Location: London, United Kingdom
Division: Business Operations, Field Technology
Contract Terms: Fixed Term Contract, 2 years, 40 hours per week, including potential evenings and weekends
Apprenticeship Level: Advanced Level Apprenticeship

THE TEAM

You will be part of the Field Technology team, supporting Ticketmaster's live events and office environments across the UK. The team ensures all on-site technology operates smoothly, from day-to-day office support to large-scale live events and festivals.

Working closely with Service Desk, Infrastructure, and other technical teams, you will gain exposure to a wide range of systems and environments. The team is collaborative, fast-paced, and plays a critical role in delivering seamless experiences for both internal stakeholders and fans.

As an apprentice, you will be supported by experienced engineers while gaining hands-on experience in real-world environments.

THE JOB

Ticketmaster, part of Live Nation Entertainment, offers an apprenticeship programme designed to provide an alternative route into employment. This programme combines on-the-job training with structured learning and assessment from an approved training provider, leading to a nationally recognised EDI Level 3 qualification.

Following the IT End User Support pathway, this 24-month apprenticeship will be primarily based in Bromley by Bow, London, with opportunities to travel to other UK venues and offices. You may also have the opportunity to support live festivals during the summer, which may require weekend work.

This role offers a unique opportunity to develop technical skills in a live events environment while contributing to the delivery of critical IT support services.

WHAT YOU WILL BE DOING
• Provide a professional first point of contact for IT support requests, ensuring a positive customer experience
• Log and manage support tickets, escalating issues where required and keeping users informed of progress
• Liaise with Service Desk and other technical teams to route and resolve requests effectively
• Carry out daily operational tasks in line with agreed procedures and shift rota
• Assist with hardware builds, installations, and deployments under guidance from senior team members
• Support IT operations across office environments and live event settings
• Maintain accurate records of work completed and issues resolved
• Contribute to troubleshooting and resolving basic hardware and software issues
• Follow defined processes to ensure consistent and high-quality support delivery
• Complete apprenticeship learning records and coursework to a high standard and within deadlines
• Build knowledge across multiple systems, tools, and environments
• Develop strong working relationships with internal stakeholders and technical teams

WHAT YOU NEED TO KNOW (TECHNICAL SKILLS)
• Minimum of 5 GCSEs (A* to C or equivalent), including Maths and English
• Basic knowledge of operating systems including Windows and macOS
• Familiarity with desktop applications such as Microsoft Office and Adobe products
• Interest in hardware troubleshooting, particularly Dell, Apple, and Lenovo devices
• Strong written and verbal communication skills
• Ability to work flexible hours, including evenings and weekends when required
• Full UK manual driving licence
• Eligibility for apprenticeship programmes, candidates who have completed more than the first year of a degree are not eligible

YOU (BEHAVIOURAL SKILLS)
• Demonstrate a positive attitude and willingness to contribute ideas
• Show strong organisation, attention to detail, and reliability
• Be eager to learn new skills and apply them in practice
• Take a methodical approach to problem solving
• Be self-motivated, proactive, and enthusiastic
• Communicate confidently and professionally with a personable approach
• Maintain a customer-focused mindset in all interactions
• Work effectively as part of a team across diverse environments
• Be flexible and adaptable in a fast-paced setting
• Show commitment to learning and professional development

REALITY CHECK

This is a great opportunity to gain experience in a dynamic industry, but it is not a role focused on attending events. The majority of your time will be office-based, and you will be expected to adapt to a professional working environment.

Due to the nature of the Field Technology team, flexibility is required, including occasional evening and weekend work.

TRAINING INFORMATION

You will participate in structured workplace learning and be assessed regularly by an external assessor. Training will include:
• Advanced Apprenticeship Infrastructure Technician Level 3
• MTA Networking Fundamentals
• MTA Mobility and Devices Fundamentals
• MTA Cloud Fundamentals
• Microsoft Official Course (MOC) on-demand training

Apprenticeship Framework: IT, Software, Web & Telecoms Professionals

LIFE AT TICKETMASTER

We are proud to be part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision is to connect people around the world to the live events they love. As the global leader in ticketing and live event technology, we play a key role in delivering unforgettable experiences to millions of fans.

Our culture is driven by passion, collaboration, and innovation, supported by accessible leaders and engaged teams.

Our values:
• Reliability - We deliver for fans, clients, and each other
• Teamwork - We achieve more together
• Integrity - We act with honesty and accountability
• Belonging - We create an inclusive environment where everyone can thrive

EQUAL OPPORTUNITIES

We are committed to building an inclusive and diverse workplace. We encourage applications from all backgrounds and ensure equal opportunities regardless of gender, race, sexual orientation, religion, age, disability, or caring responsibilities. #LI-JCK #LI-Onsite

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Jobcode: Reference SBJ-4kwy8v-216-73-216-42-42 in your application.