Operations Supervisor- The Dome By Rutter Mills

Job Description

THE JOB

The Operations Supervisor at The Dome by Rutter Mills plays a key role in ensuring the seamless execution of daily venue operations, changeovers, and general building maintenance. You'll work closely with the Ops Manager to ensure smooth day-of-show operations, addressing guest inquiries, resolving concerns, and maintaining high service standards.

WHAT THIS ROLE WILL DO
• Works directly with the Ops Manager to perform day of show duties and helps implement process improvements and operational strategies
• Oversee venue operations to ensure efficiency, organization, and adherence to venue policies and procedures
• Conduct regular inspections of venue spaces to ensure cleanliness, property maintenance, organization, and readiness for events and daily operations
• Oversee regular preventive and general maintenance around the site including painting, cleaning, and misc. projects
• Monitor and address operational challenges in real time, proactively identifying and resolving issues
• Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
• Perform opening/running/closing duties according to Live Nation policy
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
• Communicate to M.O.D. any issues that guests or team members may have
• Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates
• Serve as a key point of contact between venue staff, guests, and senior management, facilitating clear and effective communication
• Ensure that all staff members adhere to company policies, SOPs, guest service standards, and safety regulations
• Train and mentor team members, fostering a culture of teamwork, accountability, and excellence
• Required to work all changeovers that are scheduled throughout the venue
• Possess a problem-solving and growth mindset
• Willing to help in any department wherever is needed
• Other related duties as assigned by management

WHAT THIS PERSON WILL BRING

Required:
• Working knowledge of high-volume venue operations and guest relations
• Strong leadership and problem-solving skills with the ability to make quick, informed decisions and effectively diffuse problematic situations
• Skills in guest relations/staff relations- Assessing and anticipating special needs of guests
• Prioritization of duties and effective communication skills
• Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
• Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
• Commitment to work evenings, weekends, and holidays as needed based on operational demands. Be extremely reliable, dependable, and responsible
• High School Diploma required

Preferred:
• Experience in a live music environment
• College diploma in related field

Physical Demands/Working Environment:
• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 40 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Jobcode: Reference SBJ-mk1ek3-216-73-217-96-42 in your application.