Vibee - Hotel Edc Las Vegas Brand Ambassador

Job Description

WHO ARE YOU

Do you enjoy live events? Do you excel in fast paced, creative environments? Then you're in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on…

THE ROLE

Vibee is seeking an enthusiastic Brand Ambassador to join our Experience Operations team. In this role, you will represent Vibee and interact with customers to promote and support our brand activations and experiences. You will be responsible for increasing brand awareness, generating leads, and driving consumer engagement.

Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world's leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations.

ROLES & RESPONSIBILITIES

Artist Knowledge
• Maintain a basic understanding of the artist, their career, and notable achievements to engage and inform fans, which will be provided by Vibee producers and subject matter experts when training.

Fan Engagement
• Guide fans through various onsite activations and experiences.
• Provide clear instructions and assistance to ensure fans can fully engage with the activations.
• Take initiative during peak times by engaging fans in line, keeping them informed, entertained, and excited while maintaining a positive atmosphere.

Technical Support
• Troubleshoot and resolve any activation issues or technical glitches promptly.
• Liaise with technical support teams when necessary to ensure swift resolution of problems.

Experience Packages
• Have a general understanding of the different experience packages purchased by fans.
• Answer questions related to these packages or redirect fans to the appropriate resource for further assistance.

Concert Event Knowledge
• Stay informed about the concert event details, including schedules, venue information, and special instructions.
• Respond accurately to fan queries regarding the event.

Customer Service
• Interact confidently and professionally with fans ranging from various ages and backgrounds
• Ensure fans feel valued and attended to, maintaining a high standard of service befitting a VIP experience.
• Become familiar with all events, activations, and hotel areas in order to accurately direct guests to the appropriate locations.

Engagement Tracking
• Track engagement and usage of assigned activations.
• Report to the Event Project Manager on foot traffic, verbalized feedback, and general sentiment.
• Provide insights and recommendations based on fan interactions and feedback to improve future events.

Hotel EDC Dates: Friday, May 15 - Monday, May 18 (actual work dates may vary)

QUALIFICATIONS
• Prior experience in a customer service, hospitality or brand ambassador role is preferred.
• Possesses excellent communication, interpersonal and customer service skills.
• Able to work a flexible schedule to support business needs.
• Capable of balancing multiple tasks at one time.
• Able to respond appropriately to changes in direction or unexpected situations.
• Works effectively with peers and supervisors to accomplish tasks
• Remaining upright on the feet, particularly for sustained periods of time
• Outgoing and friendly personality with a passion for meeting new people.
• Ability to work independently and as part of a team.
• Flexibility to work on weekends or evenings as needed.

WORK ENVIRONMENT
• Must be able to tolerate loud noise levels & busy environments in dynamic work locations
• May work in drastic temperature climates while on site at events
• Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Vibee strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Jobcode: Reference SBJ-239o82-216-73-216-42-42 in your application.