Vibee - Ticketing Coordinator

Job Description

WHO ARE YOU?
Do you enjoy live events? Do you excel in fast paced, creative environments? Then you're in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on…

Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world's leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations.
THE ROLE
Vibee is seeking a motivated, organized and detail-oriented individual who thrives in a dynamic environment, and who is eager to learn and take on increasing responsibility over time as the Ticketing Coordinator. This role is crucial in supporting our Ticketing team to ensure accuracy and efficiency of events across all aspects of ticket operations. This position will provide hands-on experience across ticketing, guest experience, and large-scale event operations. The ideal candidate will be able to multi-task across several projects and be responsible for ticketing administration, data entry and ensuring accuracy of event information. This position reports to the Senior Ticketing Manager. This is a hybrid position.
RESPONSIBILITIES
Ticket Operations and Event Coordination
• Work within multiple ticket platforms for seat management, allocation, and reporting
• Collaborate with Ticketing Managers and the Senior Director of Ticketing to understand seating requirements and ensure event needs are met from time of order placement through event day execution
• Work in tandem with Ticketing Managers to build event and package components within Vibee's platform
• Maintain and track Ticketing Coordinator daily task checklists to ensure all responsibilities are completed on time. This includes monitoring websites and the Vibee ticketing system for accurate pricing, inventory, package details and event information
• Assist in quality control audits to maintain accuracy across ticketing systems, event builds, and customer orders
• Strategically troubleshoot issues related to ticket exchanges, relocations, order fulfillment and database management
• Assist managers with multiple events simultaneously
• Handle high-stress, time sensitive tasks while maintaining attention to detail
• Distribute daily ticket sales reports to key stakeholders for each show
• Assist with other duties as assigned by management
• Duties may include tasks such as event builds, map creation, data collection, internal ticket order fulfillment and providing reporting to the appropriate teams. This list is not all inclusive and additional event management tasks to be assigned as needed
Customer Service
• Collaborate with the Fan Experience team to address and resolve all ticketing related issues in a timely manner
• Monitor and assist with Airtable and other internal systems to ensure proper package fulfillment. Escalating issues to appropriate Ticketing Managers as needed
• Work within multiple systems ensuring information is accurate across platforms
Administrative Duties
• Assist Ticketing Managers with reporting and database maintenance as needed
• Maintain accurate and organized records of all seating assignments and ticket allocation changes
• Monitor internal communication channels to ensure timely responses and task completion
• Participate in team meetings, providing clear updates on assigned tasks
QUALIFICATIONS
• Demonstrated knowledge of ticketing software, event programming, and box office operations is preferred
• Proven experience in a similar role, preferably within Ticket Operations, entertainment or the hospitality industry
• Familiarity in Google Suite, Microsoft Office, Airtable, and Asana.
• Strong organizational, multitasking and time management skills.
• Ability to work independently and manage multiple projects simultaneously
• Excellent verbal and written communication skills
• Strong work ethic with a high level of responsibility in an ever-changing environment
• Ability to handle sensitive information with discretion while maintaining confidentiality
• Demonstrated ability to quickly and effectively resolve guest related issues
• Team player with the ability to collaborate effectively across departments
• Bachelor's degree or equivalent experience
WORK ENVIRONMENT
• Must be able to work autonomously and in a team setting
• Must be able to stay organized and on task
• Must be able to tolerate loud noise levels & busy environments at onsite events
• May sit and stand for extended periods of time and work in drastic temperature climates at onsite events
• Must be able to occasionally work onsite and/or be on call for events as needed to support the Fan Experience team
• Must be willing to work during evening and weekend hours, as required, to meet deadlines
• Must be willing to travel as required both domestically and abroad, if required and have a current unrestricted passport
Applicants for employment in the US must possess work authorization, which does not require sponsorship by Vibee for a visa.
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Insomniac strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Jobcode: Reference SBJ-bxnvjk-216-73-216-42-42 in your application.