Process Manager, Global Business Services

Job Description

#WeAreParamount on a mission to unleash the power of content… you in?
We've got the brands, we've got the stars, we've got the power to achieve our mission to entertain the planet – now all we're missing is… YOU! Becoming a part of Paramount means joining a team of passionate people who not only recognize the power of content but also enjoy a touch of fun and uniqueness. Together, we co-create moments that matter – both for our audiences and our employees – and aim to leave a positive mark on culture.
Overview and Responsibilities
The process manager leads the design, optimization, and governance of end-to-end processes within the Global Business Services (GBS) organization. This role ensures that global processes are standardized, well-controlled, technology-enabled, and continuously improved to support operational excellence and strategic business outcomes. The manager partners closely with regional teams, functional leaders, and technology stakeholders to deliver scalable, high-quality finance services across the enterprise.
Responsibilities include, but are not limited to:
• Serve as the subject matter expert for GBS-aligned processes (e.g., Finance, Media, etc.)
• Define and maintain global process standards, policies, and documentation
• Establish governance routines to monitor compliance, performance, and risk
• Ensure alignment with internal controls, audit requirements, and regulatory standards
• Process Optimization & Technology Enablement
• Identify opportunities to streamline workflows, reduce manual effort, and eliminate defects
• Lead automation and digitization initiatives using workflow tools, RPA, AI/ML, and ad tech integrations
• Partner with product and engineering teams to enhance tech platforms and reporting systems
• Define and track KPIs, SLAs, and quality metrics to measure process performance
• Drive continuous improvement using Lean, Six Sigma, and root cause analysis methodologies
• Benchmark processes against industry standards and best practices
• Stakeholder Collaboration
• Partner with GBS, IT, and functional leaders to understand requirements and translate them into scalable process solutions
• Lead change efforts, including training and adoption support for global teams
• Act as a trusted advisor to GBS centers and business units on process execution and optimization
• Collaboration & Operational Support
• Provide subject matter expertise to tackle complex process issues and escalations
• Support transitions, migrations, and stabilization of finance activities into GBS centers
• Collaborate with technology teams to ensure systems and tools appropriately support process design and performance
Basic Qualifications
• Bachelor's degree in business, finance, accounting, or a related field
• Strong understanding of end-to-end processes and internal controls
• Demonstrated experience with process improvement methodologies (Lean, Six Sigma, Kaizen)
• Familiarity with ERP systems (Oracle), automation tools (RPA, workflow platforms (i.e., ServiceNow and Salesforce), and/or AI/ML
• Experience in a global business services or shared services environment
• 7+ years of experience working in GBS processing, such as Procure to Pay, Order to Cash, or process management
Additional Qualifications
• Experience in finance processes
• Ability to lead cross-functional teams and influence stakeholders in a matrixed environment
• Excellent analytical, problem-solving, and communication skills
Paramount Skydance Corporation (NASDAQ: PSKY) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, and Pluto TV, among others. Paramount delivers the largest share of the US television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.
What We Offer:
• Attractive compensation and comprehensive benefits packages. Check out our full list of benefits here: https://www.paramount.com/careers/benefits
• Generous paid time off.
• An exciting and fulfilling opportunity to be part of one of Paramount's most dynamic teams.
• Opportunities for both on-site and virtual engagement events.
• Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.
• Explore life at Paramount: https://www.paramount.com/careers/life-at-paramount
Paramount is an equal opportunity employer (EOE) including disability/vet.

Jobcode: Reference SBJ-4kjy51-216-73-216-42-42 in your application.