End User Computing Technician II

Job Description

The E.W. Scripps Company is seeking an End User Computing Tech II to provide technology support in a timely and accurate fashion to all employees either in-person, by telephone, or by other collaborative methods. Work with a wide range of technologies, including desktops, laptops, printers, scanners, and other peripherals. May also work with operating systems such as Windows, and macOS as well as various software applications. Ensure that employees have access to the technology they need to perform their jobs effectively.

​WHAT YOU'LL DO
• Provide technical support: Respond to service desk tickets, troubleshooting hardware and software issues, and providing technical assistance to end-users.
• Install and configure hardware and software: install, configure, and maintain hardware and software on end-user devices such as desktops, laptops, printers, mobile devices, and other peripherals.
• Maintain and update system, ensure that software and operating systems are up to date and free from bugs and malware.
• Diagnose and repair hardware issues. Identify hardware problems and make necessary repairs, such as replacing hard drives, motherboards, and memory.
• May provide training and support to employees on how to use hardware and software effectively.
• Document support activities: Keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshoot steps taken via the Scripps incident management system.
• Maintain an inventory of all hardware and software assets and ensuring that they are up to date.
• Collaborate with other Scripps Technology teams to resolve complex issues and implement new technologies.

WHAT YOU'LL NEED
• High School Diploma preferred
• Generally 1-3 years of desktop experience
• Microsoft Certified Desktop Support Technician (MCDST), or similar certifications desired

WHAT YOU'LL BRING
• Working knowledge of hardware, software, and operating systems such as Windows, macOS, and Linux
• Working knowledge of Azure, Entra, Intune, Mosyle, and similar enterprise tools is desired.
• Familiarity with Dell/HP and Mac laptops
• Familiarity with network protocols, troubleshooting techniques, and diagnostic tools
• Strong communication skills and working effectively with employees to understand and resolve technical issues
• Strong customer service skills
• Attention to detail, problem-solving skills, and the ability to work independently and in a team environment
• Ability to document technical support activities and maintain accurate records.
• Requires the ability to sit for long periods of time, listen and converse over the telephone and frequently type on a computer (4 or more hours per day).

WORK ENVIRONMENT
• Requires the ability to work shifts outside of normal working hours including holidays, weekends, and evenings.
• Ability to be on call and support a 24-hour/ day and 7-day/ week operations environment as needed.

ADDITIONAL REQUIREMENTS
• Must be able to lift up to 50 pounds.

WHERE YOU'LL LIVE, WORK, AND PLAY

Washington, D.C., the nation's capital, is a vibrant city where history, culture, and innovation converge. From the iconic monuments and world-class museums of the National Mall to the diverse neighborhoods brimming with restaurants, entertainment, and nightlife, D.C. offers something for everyone. The city is home to a thriving professional community, excellent public transportation, and countless opportunities for career growth and networking. Whether you're exploring the historic Georgetown waterfront, catching a show at the Kennedy Center, or enjoying the cherry blossoms in spring, Washington, D.C. provides an unparalleled living experience in the heart of American history and politics.

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COMPENSATION RANGE:
Hourly: $29.33 - 36.00

Pursuant to state and local salary transparency laws, the salary range posted is specific to candidates who will perform this work in District of Columbia.

ADDITIONAL BENEFITS:
A career path to grow your professional experiences
Full medical, dental and vision benefits, as well as certain other health and wellness benefits
Retirement savings plan with company match
Other key company benefits include disability accident insurance, hospital indemnity, critical illness, life insurance, AD&D, ID protection, pet discount program, and employee assistance program. More details about timing and conditions of benefits eligibility and other plan terms and conditions will be provided upon hire.

If you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife > My Info > View Open Positions at Scripps.

SCRIPPS' COMMITMENT TO A CULTURE THAT CREATES CONNECTION:

At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose.

Jobcode: Reference SBJ-ne8n73-216-73-216-42-42 in your application.